We offer a variety of payment methods to ensure convenience and security for our customers. The following payment methods accepted:

Credit and Debit Cards: We accept most major credit and debit cards, including Visa, Mastercard and American Express. Simply enter your card details during checkout for a seamless transaction.

PayPal: Customers can choose to pay using their PayPal account, allowing for quick and secure transactions without the need to enter card details. Just select the PayPal option at checkout and follow the prompts to complete your purchase.

Apple Pay: For customers using Apple devices, we offer Apple Pay as a convenient payment method. Simply select Apple Pay at checkout, authorize the payment using Touch ID or Face ID, and complete your order with a single tap.

Google Pay: Similarly, customers using Android devices can opt for Google Pay at checkout. With Google Pay, you can securely complete your purchase using saved payment methods linked to your Google account.

Shop Pay: Shop Pay is our accelerated checkout option available to Shopify users. If you have previously used Shop Pay, you can expedite the checkout process by securely accessing your saved payment and shipping information.

Free standard shipping is currently available within Canada, the United States, United Kingdom, Australia and New Zealand.

All standard shipping within Canada, to the USA, UK, Australia and New Zealand is free of charge!

We also offer a flat rate for expedited shipping within North America: $10 CAD within Canada and $12 USD to the United States.

Please note that import taxes, including customs duties or other applicable fees, are not included in the checkout price for international orders. Any applicable import charges are the responsibility of the customer and will be collected by your local customs office upon delivery. We recommend checking with your customs office for more information on potential fees before placing your order.

Shipping times for items can vary depending on many factors including supplier location, shipping method, and order processing times. Typically, most orders are delivered within the 10-15 business day range, but can take up to 30 business days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dogcharmerinfo@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After placing an order, you should receive an order confirmation email that includes the tracking number and a link to track the shipment. This tracking number is unique to your order and can be used to track the progress as it moves through the shipping process.

If your order has not yet been processed or fulfilled, you may have the option to change or cancel it. However, if the order has already been processed, changes or cancellations may no longer be possible.

In the unfortunate event that your item has arrived damaged, please reach out to us via email at info@dogcharmer.ca for further assistance. Please include your order number in the subject line and provide as much detail as possible, along with any relevant photos of the damaged product.

If you still have questions after reading this FAQ page or required further assistance, you can complete the above contact form or reach out to us via email at info@dogcharmer.ca. Please include your order number in the subject line and provide as much detail as possible regarding your inquiry or issue.